Tuesday, September 19

Where is your pipe dream

Lyndsay Wise writes how "business performance management (BPM) is the next generation of business intelligence". Not so sure this is true when Hyperion is already adding Google search to their BPM and BI toolsets.

The next wave for BI, which includes BPM, will probably focus on two objectives:

1) Simplify BI so non-tech people can actually use it. Google search is a start.

2) Once it is easier to use, BI will quickly be pushed out to more people within an organization.

BI and BPM can be a huge benefit to a business. At this point, only 20% of people gain this benefit.

Imagine your business using a pipe with two open ends. At one end, information enters the pipe. Invoices, customer support, case management... data goes in. The pipe makes the magic happen and information should come out the other end. (The pipe is a metaphor for BI technology, in case it wasn't clear.)

You want the information coming out to be at a good flow and the pipe at the correct width. I suspect most have the tap on too high. Or not enough flow. The point being that every organization has different needs. And people within a company also have different needs.

Do a quick check. Are your executives receiving the same flow of information as people on the front line? Different information and tools for different folks.

No comments: