Here’s an article by Rick Sherman that shows over the past many years, after all these BI projects, and these fabulous new vendor tools, users are still using, or reverting back to, Excel to gather information and creating new reports that meet their needs.
You could walk away from this article and think BI isn’t meeting user’s needs. We could look to the vendors and say their tools are too complicated. We could talk to the IT group and consultants that run the BI projects. Or do users not understand how to use what they have?
History is showing that organizations are benefiting from successful BI projects. Remember, BI is for the business, its strategies and performance. Identify your project's goals for success and list “end user usage” as one of the measures your project aims for.